We aim to ship most products, provided they are in stock, within 2-4 business days. Some products, such as those made of Biothane, require a longer production time. The current delivery time is stated with the products.

Regret your purchase or have another reason for returning your order? That is fine; you have the right to register your order for return up to 14 days after receipt. You can do this in 2 ways: via your customer account, by sending us an email at info@lovelance.nl, or via the contact page.

Once you have contacted us via email, you have 14 days to return the product.

If you wish to return your entire order, we will refund the full order amount plus shipping costs. If you keep part of your order, we will refund the amount for the returned items.
We do this after receiving the items.

Items can only be returned if they have no signs of use.
If there are signs of use and you still wish to return the items, we may calculate a depreciation in value and deduct this from the refund amount.
Ensure the items are well-packaged when returning them to prevent any damage.

The shipping costs to return your items to us are at your own expense.

If you have received a product that, despite our checks, is not correct, we will of course resolve this for you without any extra costs.

Right of withdrawal exception for custom work
Products purchased via this webshop that are custom-made according to submitted specifications fall outside the statutory right of withdrawal.
These include, among others:
- Biothane collars with name/personalization
- Biothane bridles and cavessons

Therefore, please check your chosen sizes and options carefully before ordering!

Is something not quite right, or are you not completely satisfied?
Please always contact us! We understand that measuring can sometimes be difficult, and we are happy to think along with you to find a suitable solution. Often, through a small adjustment or replacing a loose part, we can ensure the bridle fits perfectly after all.

Did we unexpectedly make a mistake during production? We will of course resolve this for you.

Are you a foreign entrepreneur looking to make a purchase with us? As a business customer outside the Netherlands and within the EU, you can reverse-charge the VAT.

Create a customer account with your VAT number and company name, and the VAT will be automatically reverse-charged for your order.